Hmmm … So, we went to the ESPN bar on the Boardwalk Disney in Orlando and expect just some typical bar food and a drink before going home and back to bed just after midnight last Thursday evening and we got probably the worst service ever.
The greeting we got something to the tune of there is no food service. You can only order drinks. At first, we were thinking about just leaving, but then decided what the heck. We might as well. So, one guy asks what some of the beers were. The waiter says, “it’s a beer”. He couldn’t give a better description for any of the beers! One guy orders a Jamison neat (no water, no ice). What’s is that? Shouldn’t you know if you’re a waiter? Oh well. No big deal.
I order the “Zone” drink, but asked for a shot of rum in in. I got the drink without rum in it. The person next to me ordered a milk shake. She got a drink with cream and shaved ice. Another guy ordered 2 drinks. He ordered the Zone and a beer. When he asked what kind of beers they were (menu just had names on it), the waiter responded with something like “it’s a beer.” When the drinks came, he just got the beer. When he asked for the waiter to get his other drink, the waiter said, “no, you didn’t [order the 2 drinks]” and he added that he couldn’t go back because the bar was closed and that the bartender was pissed that he even took the order.
When the check came, I was charged 6.50 for the rum. We called the waiter back and told him this and told him that there wasn’t rum and that he could taste it if he wanted to. He declined to taste it. He then brought his manager. The manager then argues with me and says that the recipe called for rum. The drink was special order – it wasn’t even on the menu! How could they have a recipe!?
The waiter said i should’ve told him there was a problem with my drink before the check came, but the bar was closed immediately after drinks were served! What was he going to do? Go back to the bar!? He told us that he couldn’t do that!
Later, the manager said that he was willing to take the drink off, but that we couldn’t tell him that he didn’t make the drink right while neither of them were willing to taste the drink.
They just took off the $6.50. They didn’t take off the whole drink like they said. They also charged an 18% gratuity as well!
So atop of that, we had to pay a very undeserved 18%!